Why Your Business Should Have Written Procedures


ChecklistWhen you first started your business you experimented a lot, trying to grow it and make it successful. Through hard lessons learned you learned what procedures worked best to grow it to where it is today. You repeat doing these procedures on a daily basis. Chances are you repeat them from memory. If you forget a step it’s not a big deal to you. After all you’d be the only one to know whether something was done different.

If you’re a solopreneur, working from memory maybe fine in the beginning but what happens as your business continues to grow and more tasks are taken on? Will you be able to remember how to do everything? What will happen when you start hiring employees? Will you be able to explain to them what to do? Better yet will you have the time?

By having your business procedures written down, you will ensure that all tasks get done with minimal disruptions to you, any employees or customers and the overall business.

Having written procedures will allow you to:

  • Have someone fill in for you should you be sick or take some time offWritten Tasks
  • Know any employee hired does the task the same way, each and every time
  • Be confident that there will less likely be errors because an important step is missed
  • Know that your customers are continually provided with the same information and service

Everything you do on a daily basis to run your business should be written down. This will allow anyone to step in and complete a task without skipping a beat, making sure it is done the same way each and every time.

If you do not have written plans already in place take the time to review each task of your business and write down what need to be done to complete them. If the whole thought of writing down procedures overwhelms you hire a professional to help you. Just remember, as challenging as it may appear to create them, having them will benefit your business in the long run.   

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Barbara Goldberg

Business Operations Strategist at Back On Track Solutions
With over 15 years of corporate experience within Fortune 500 companies, Barbara Goldberg now brings world-class customer service to the small business community. An avid sports fan, Barbara likens her passion, focus and strategy to a crew chief guiding a race car driver to the finish line. Barbara will analyze, evaluate, distill and then solve the problems challenging business owners, allowing them to get back on track to servicing customers.

With over 15 years of corporate experience within Fortune 500 companies, Barbara Goldberg now brings world-class customer service to the small business community. An avid sports fan, Barbara likens her passion, focus and strategy to a crew chief guiding a race car driver to the finish line. Barbara will analyze, evaluate, distill and then solve the problems challenging business owners, allowing them to get back on track to servicing customers.

Posted in Small Business, Small Business Toolkit Tagged with: , , , ,
  • D123West

    What if my employer blames me for making a mistake which there is no written procedure?  The HR department wants me to submit a concern in order to encourage better procedures. Are any guidelines to help me underscore the normality of needing standard procedures?

  • Barbara Goldberg

    D123West Here is your opportunity to explain to HR why it is your took the action you did and what actions you believe need to be taken so an incident like the one you got blamed for  doesn’t happen again. Chances are you aren’t the first employee to make this specific “mistake” and until there are clear written procedures that trend will continue. When you meet with HR provide them with any supporting details of similiar instance that may have occurred in the past to support your case.

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