When you first started your business you experimented a lot, trying to grow it and make it successful. Through hard lessons learned you learned what procedures worked best to grow it to where it is today. You repeat doing these procedures on a daily basis. Chances are you repeat them from memory. If you forget a step it’s not a big deal to you. After all you’d be the only one to know whether something was done different.
If you’re a solopreneur, working from memory maybe fine in the beginning but what happens as your business continues to grow and more tasks are taken on? Will you be able to remember how to do everything? What will happen when you start hiring employees? Will you be able to explain to them what to do? Better yet will you have the time?
By having your business procedures written down, you will ensure that all tasks get done with minimal disruptions to you, any employees or customers and the overall business.
Having written procedures will allow you to:
- Have someone fill in for you should you be sick or take some time off
- Know any employee hired does the task the same way, each and every time
- Be confident that there will less likely be errors because an important step is missed
- Know that your customers are continually provided with the same information and service
Everything you do on a daily basis to run your business should be written down. This will allow anyone to step in and complete a task without skipping a beat, making sure it is done the same way each and every time.
If you do not have written plans already in place take the time to review each task of your business and write down what need to be done to complete them. If the whole thought of writing down procedures overwhelms you hire a professional to help you. Just remember, as challenging as it may appear to create them, having them will benefit your business in the long run.
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