Yesterday I had a little eye opener as to how a little glitch in technology can play havoc with your business. Thanks to the feeder bands of tropical storm Debby, the northeast coast of Florida has been dealing with a lot of wind and rain. As part of the consequences I have been periodically losing both my home phone and DSL service. It has made it hard to complete what I normally would consider simple work tasks. Upon contacting my phone company for assistance I was first told I would need to wait out the storm before determining if I had any significant phone/DSL issues. I was later told that yes there was a problem with my phone line but they could not escalate my problem and that my service restore time would be this Thursday at 6 PM. Those are not the words a business owner who runs their business from home wanted to hear.
To some not having use of a phone might be a godsend. Not having to continually hear the phone ring offers you peace and quiet, allowing for you to get your many tasks completed. For others though not having access to phone/DSL service would be like losing a major life line to their business. Until I was put in the position of trying to scramble around not knowing when or if I had phone/DSL service, this was not a major concern of mine. Now that I have completed 24 hours of my possible 96 hour sentence of life with intermittent service, it has made me realize how dependent I had been on these systems to run my business. In the past 24 hours I have had to adapt on the fly to having a conference call get disconnected twice and a SKYPE call nixed at its inception. In both cases my cell phone came to my rescue. I was able to gather myself and complete both calls without further interruptions.
I’m fortunate enough to have not only a trusty cell phone to fall back on but the use of a 7 inch tablet that has internet access. It has given my work life a little life line to use to mottle by during the times that the phone/DSL service is down. It’s not the best environment to work in but it is a workable one.
Do you have systems in place to work around issues like this? Have you had a similar problem and what was your work around? Let me know below.
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