Patience, Tech Issues and Running Your Business

 

Yesterday I had a little eye opener as to how a little glitch in technology can play havoc with your business. Thanks to the feeder bands of tropical storm Debby, the northeast coast of Florida has been dealing with a lot of wind and rain. As part of the consequences I have been periodically losing both my home phone and DSL service. It has made it hard to complete what I normally would consider simple work tasks. Upon contacting my phone company for assistance I was first told I would need to wait out the storm before determining if I had any significant phone/DSL issues. I was later told that yes there was a problem with my phone line but they could not escalate my problem and that my service restore time would be this Thursday at 6 PM. Those are not the words a business owner who runs their business from home wanted to hear.

To some not having use of a phone might be a godsend. Not having to continually hear the phone ring offers you peace and quiet, allowing for you to get your many tasks completed. For others though not having access to phone/DSL service would be like losing a major life line to their business. Until I was put in the position of trying to scramble around not knowing when or if I had phone/DSL service, this was not a major concern of mine. Now that I have completed 24 hours of my possible 96 hour sentence of life with intermittent service, it has made me realize how dependent I had been on these systems to run my business. In the past 24 hours I have had to adapt on the fly to having a conference call get disconnected twice and a SKYPE call nixed at its inception. In both cases my cell phone came to my rescue. I was able to gather myself and complete both calls without further interruptions.

I’m fortunate enough to have not only a trusty cell phone to fall back on but the use of a 7 inch tablet that has internet access. It has given my work life a little life line to use to mottle by during the times that the phone/DSL service is down. It’s not the best environment to work in but it is a workable one.

Do you have systems in place to work around issues like this? Have you had a similar problem and what was your work around? Let me know below.

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Barbara Goldberg

Business Operations Strategist at Back On Track Solutions
With over 15 years of corporate experience within Fortune 500 companies, Barbara Goldberg now brings world-class customer service to the small business community. An avid sports fan, Barbara likens her passion, focus and strategy to a crew chief guiding a race car driver to the finish line. Barbara will analyze, evaluate, distill and then solve the problems challenging business owners, allowing them to get back on track to servicing customers.

With over 15 years of corporate experience within Fortune 500 companies, Barbara Goldberg now brings world-class customer service to the small business community. An avid sports fan, Barbara likens her passion, focus and strategy to a crew chief guiding a race car driver to the finish line. Barbara will analyze, evaluate, distill and then solve the problems challenging business owners, allowing them to get back on track to servicing customers.

Posted in Business Lessons, Small Business, Technology Tagged with: , , , ,

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